Frequently Asked Questions
What are the check-in and check-out times?
The check-in time at Beach Haven Suites is 14:00 and the check-out time is 12:00. We will of course do our best to have a room available for you whenever you arrive. However, this can never be guaranteed and is dependent on the occupancy level the night before. If you are planning to arrive early then you may wish to book your room from the night before. If you are departing late, special rates are available for late check out.
Breakfast is included with all room rates.
Monday- Friday; 7am until 9.30am
Saturday-Sunday & Bank Holidays; 8am until 10.30am.
How do I pay for my room?
Payment will be required on arrival by credit/debit card – NO CASH PAYMENTS WILL BE ACCEPTED. An authorization of your credit/debit card will be required on check-in foe.
What is included in my room rate?
All rates include Full continental breakfast at Salt Pub on the beach side, service charge, VAT, in-room complimentary coffee and tea, bathrobes and other essential bathroom amenities, free WiFi, free of charge Netflix and Spotify, swimming pool usage during open hours. Tailoring services, Laundry, Spa and beauty treatments, and others can be booked separately by requesting our Front Desk team.
What is your cancellation policy?
Our cancellation policy is before 24hours on the day of arrival any time after this and there will be full cancellation charge applied to the card used to make the reservation.
All non-arrivals will be charged in full for the 1st night accommodation and if any consecutive nights are booked the accommodation will be released without notification.
Can I smoke in my room?
The Beach Haven Suites is a non-smoking hotel. If there is evidence of smoking in your suite after your visit we reserve the right to charge $100 towards the cost of professional cleaning.
However, all rooms have a private balcony, where you can enjoy a cigarette with a wonderful sea view.
How do I pay for my booking?
You can pay online using Visa, MarterCard, JCB, American Express and Diners Club cards. Prepaid bookings are charged in advance at the time of confirmation. Flexible rate bookings also require credit card for payment guarantee, but are charged at the time of check out.
Can my children stay in the room for free?
One child, under the age of 12, is eligible to stay in your room free of charge. Please note that breakfast for children will be charged at 50% of adult rate.
Children above 12 years old, will be charged 100% of room rate and breakfast.
Are babysitting services available?
Yes, babysitting services are available upon request. Please ask the respective staff for the price and availability.
Are bicycles available for guests?
Yes, we have totally free of charge bicycles for our guests to explore the local area.
Do you charge for cancellations?
The cancellation policy varies according booking details and the time of year. In the high season, we apply a stricter policy than during the low season. Full details will be advised to you at the time of booking.
Why do Internet rates only apply at certain times of the year?
You can book Beach Haven Suites year-round via the Internet, often at promotional rates. During periods of high demand, such as Christmas, New Year and Tet Holiday (Chinese New Year), such promotional rates are not valid.
When is a good time to visit Hoi An, Vietnam?
Hoi An is a year-round destination with little change of temperature between November and April. However, as Vietnam is a tropical country, at certain times of the year there is a heavier rainfall than at others. It is recommended that you take this into account when booking.
What is the currency in Vietnam?
The currency in Vietnam is Vietnamese Dong (VND). There are currency exchange facilities in all main tourist areas. We strongly recommend you to exchange currency only in banks and authorized places. It is recommended that you check the applicable rate of exchange at the time of booking.
How do I get from the airport to the hotel?
In Da Nang, a range of options are available. When you book your hotel room, you can arrange for an airport pick-up service to collect you. We have staff on duty to meet most flights and they will escort you to the car. After a long flight, it is wonderful not to have to worry about finding a taxi.
Alternatively, you can take one of the metered taxis that are available. Please ensure that they do switch on the meter. There is a surcharge of 50VND for taking a taxi from the airport.
What different types of room are available?
There are a range of room options available at the Beach Haven to suit every budget. For details on the room types available and the features which they offer, please see the rooms and rates page.
Are medical services available at the hotels?
A doctor from hospital can be reached by our staff on 24-hour call. First aid kits are available in Beach Haven Suites.
What are the golf facilities like in Vietnam?
Vitnam is world-renowned for the quality of its golf courses. In and around Hoi An\Da Nang there are many different golf courses to choose from. Our friendly staff can assist to arrange transportation and tee-off times. Please ask for more details when you book.
What voltage do you use in Vietnam?
The voltage in Vietnam is 220V.
Do you have satellite television and in-house movies available?
Beach Haven Suites offer a range of local and international news and entertainment channels. Besides that, every TV has free of charge Netflix and Spotify accounts for your stay.
What is the VAT refund system in Vietnam?
The current level of VAT in Vietnam is 10%. The government has recently introduced a VAT refund system for tourists. Full details can be obtained from participating shops.
How many additional beds can you have in one room?
Most rooms can accommodate only one additional bed.
Does Beach Haven Suites recognize any frequent flyer schemes?
No, Beach Haven Suites is not currently part of a frequent flyer scheme.
Do you have any special packages for honeymoons and anniversaries?
Yes, a range of packages are available. Please check with our staff while booking.